Refund policy
This policy explains how returns, exchanges, refunds and cancellations work at Spooky Costumes. For step-by-step help, see our Order Return Center. For shipping rates and delivery times, see our Shipping Information page.
Return window
You can request a return within 14 days of the delivery date shown in your tracking. Requests made after 14 days can't be accepted.
Condition of returned items
We can only accept items in new, resellable condition. To be eligible:
- Costumes and accessories must be unworn, unwashed and unaltered, with all pieces included.
- Items must have no makeup, deodorant, perfume, smoke, pet hair, stains or odors.
- All original tags, labels and packaging must be attached and intact.
- Masks, wigs, hats and facial hair must be unopened in their original sealed packaging.
- You need your order number or receipt.
Costumes are for one-time purchase, not rental. We inspect every return. If an item shows signs of wear or use, we can't refund it, and we will send it back to you at your cost or hold it for 30 days for you to arrange pickup.
Items that can't be returned
These items are final sale:
- Makeup, face paint and fake blood
- Special effects makeup, prosthetics and adhesives
- Fangs, teeth and anything worn in the mouth
- Contact lenses
- Masks, wigs, hats and facial hair once opened
- Items marked Final Sale or Clearance
- Gift cards
How to start a return
Contact our support team within 14 days of delivery by email at support@spookycostumes.com or by phone at (800) 618-6053. Include:
- Your full name and order number
- The item you want to return and the reason
- Photos, if the item is damaged, defective or incorrect
We will send you a return authorization and instructions. Returns sent without an authorization can't be accepted.
Return shipping
| Return reason | Who pays return shipping | Resolution |
|---|---|---|
| Damaged, defective or incorrect item | Spooky Costumes | Full refund or replacement. Return shipping is free. |
| Size exchange | Spooky Costumes | Replacement in another size, if available. Return shipping is free. |
| Changed your mind or no longer needed | Customer | Refund, less return shipping. If you use our return label, $8.95 is deducted from your refund. |
Ship your return with your own label or our return label. Pack items well and use a trackable shipping method. We are not responsible for returns lost in transit.
Return address
Spooky Costumes
6350 McDonough Drive NW, Suite F
Norcross, GA 30093
USA
Damaged or incorrect items
If an item arrives damaged, defective or incorrect, contact us within 7 days of the delivery date with photos of the item and the packaging. We will send a refund or a replacement.
Exchanges
You can exchange an item for a different size of the same product within 14 days of delivery. Contact our support team with your request. Return the original item first. Once we receive it, we will ship the new size.
Refunds
After we receive and inspect your return, we will email you to tell you whether your refund is approved.
- Approved refunds go to your original payment method within 10 business days after inspection.
- Original shipping costs are not refundable, unless the return is due to our error.
- We do not charge restocking fees.
Order cancellations
You can cancel an order within 15 minutes of placing it, using the link in your order confirmation or by contacting us. After that, we may already be preparing your order. Contact us as soon as you can and we will try to stop it before it ships. Once an order ships, follow the return process above.
Your legal rights
This Return and Refund Policy does not limit any rights you have under applicable U.S. consumer protection laws.
Contact us
- Email: support@spookycostumes.com
- Phone: (800) 618-6053
- Address: 6350 McDonough Drive NW, Suite F, Norcross, GA 30093, USA