Refund policy

At Spooky Costumes, we are committed to providing you with a smooth and transparent shopping experience. Our return and refund policy guarantees a fair and easy process if you're not entirely happy with your purchase.

Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible:

Items must be unused, undamaged, and in their original condition
All original tags, labels, and packaging must be intact
A proof of purchase, such as your order number or receipt, is required

How to Initiate a Return

To begin a return, contact our customer support team.

Please include the following information:

Your full name
Order number
Reason for the return
Photos, if the item is defective, damaged, or incorrect

You will receive a return authorisation and detailed instructions.

Return Shipping Responsibilities

Return Reason	Who Pays Return Shipping	Resolution
Defective, damaged, or incorrect item	Spooky Costumes	Full refund or replacement returns are free.
Change of mind, wrong size, unwanted	Customer	Customers Responsibility (The return shipping cost of $8.95 )

All returned items must be properly packaged to prevent damage in transit.

What items are returnable?

Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned due to hygiene reasons. If they are returned, they will not be restocked or refunded.

Swimwear
Adhesive bras & stick-on bras
Backless Bras/Bodysuits with adhesive covers
Hosiery
Panties & Thongs
Shaping Panties & Thongs
Pearl Thongs/Panties
Crotchless lingerie
Crotchless panties
Bracli Lingerie, Panties & Underwear
Adult Toys - Vibrators, massage & self-care products

Also, Gift Cards & Personalize Items and Discounted items can't be returned

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

Refund Process

We will notify you of your refund's approval or rejection after we receive and inspect the returned item.

Approved refunds will be processed within 10 business days
Refunds are issued to the original payment method
Original shipping costs are non-refundable, unless the return is due to our error

Exchanges

Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.

Order Cancellations

You may cancel your order prior to shipment by contacting our support team (within 1-3 business days) . Once your order has shipped, please follow the return process outlined above.

Restocking Fee

We do not charge any restocking fees on orders or products, allowing you to return items without incurring additional costs.

Return Address

Address : 6350 McDonough Drive Suite F, Norcross GA 30093, USA

We recommend using a trackable shipping method for all returns.

Legal Rights

This Return & Refund Policy does not override any legal rights you may have under applicable USA consumer protection laws.

Customer Support

For assistance with returns, refunds, or general inquiries, please contact: