To return or exchange an item, contact our support team within 14 days of delivery and follow the steps below. Full details are in our Refund Policy.
How to return an item
- Check eligibility. Request your return within 14 days of the delivery date. Costumes and accessories must be unworn, unwashed and unaltered, with all pieces, tags and original packaging. Masks, wigs, hats and facial hair must be unopened in their sealed packaging.
- Contact us with your order number. Email support@spookycostumes.com or call (800) 618-6053. Include your name, order number, the item and the reason, plus photos if it arrived damaged, defective or incorrect. We will send you a return authorization and instructions.
- Ship it back. Use your own label or our return label. If you use our label, $8.95 is deducted from your refund. Return shipping is free for size exchanges and for damaged, defective or incorrect items. Use a trackable shipping method.
Items that can't be returned
- Makeup, face paint and fake blood
- Special effects makeup, prosthetics and adhesives
- Fangs, teeth and anything worn in the mouth
- Contact lenses
- Masks, wigs, hats and facial hair once opened
- Items marked Final Sale or Clearance, and gift cards
Worn items
We inspect every return. Items with makeup, odors, stains, pet hair or other signs of wear can't be refunded. We will send them back to you at your cost.
Refunds
After we receive and inspect your return, we will email you to tell you whether your refund is approved. Approved refunds go to your original payment method within 10 business days. Original shipping costs are not refundable, unless the return is due to our error.
Damaged or incorrect items
If your item arrived damaged, defective or incorrect, contact us within 7 days of the delivery date with photos.
Return address
Spooky Costumes
6350 McDonough Drive NW, Suite F
Norcross, GA 30093
USA