Frequently Asked Questions

When your order ships, we send a shipping confirmation email with a tracking link. You can also log in to your account to see your orders. See Track Your Order for more help.

Yes, if it has not shipped yet. Contact our support team as soon as you can, since we process orders within 1 to 3 business days. Once an order ships, you can return it under our Refund Policy.

We process orders within 1 to 3 business days. Delivery times are counted after processing.

Economy shipping is $5.95, or free on orders of $59 or more. Expedited is $12.95. Oversized items such as animated props and large decorations have their own ground rates. See our Shipping Policy for details.

Not at this time. We ship to addresses in the United States, including U.S. territories and APO/FPO addresses.

A "delivered" status from the carrier counts as proof of delivery, and we are not responsible for lost or stolen packages after that. You can add optional shipping insurance at checkout to cover lost or stolen items. Please contact us if you need help.

Contact our support team by email or phone with your order number within 30 days of the delivery date. Items must be unused, undamaged and in their original packaging with tags attached. We will send you a return authorization and instructions. See our Order Return Center for the steps.

For hygiene reasons, makeup and face paint, fake blood, special effects makeup and prosthetic adhesives, fangs and teeth, contact lenses, and anything worn in the mouth are final sale once opened. Gift cards, personalized items and discounted items can't be returned.

You can use your own label or our return label. If you use our label, $8.95 is deducted from your refund. Return shipping is free for exchanges and for damaged, defective or incorrect items.

Yes. Contact our support team with your request. Return the original item first. Once we receive it, we will ship the new item.

Contact us within 7 days of the delivery date and include photos. We will send a refund or a replacement, and return shipping is free.

Approved refunds go to your original payment method within 10 business days after we receive and inspect your return. We will email you to tell you whether your refund is approved.

Each product page has its own size chart, because brands size their products differently. Adult sizes go by body measurements. Kids' sizes go by age and height. If you are between sizes and plan to wear the costume over clothes, choose the larger size. Our Size Guide shows how to measure.

Yes. Wigs and masks can be returned within 30 days of the delivery date if they are unworn and have their original tags and packaging.