Shipping policy
This policy covers order processing, shipping rates, delivery times and tracking. For returns, see our Refund Policy and Order Return Center.
Order processing
We process orders within 1 to 3 business days. The delivery times below are counted after this processing time.
Where we ship
We currently ship to addresses in the United States, including U.S. territories and APO/FPO addresses. We do not ship internationally at this time.
Standard items
Costumes, masks, wigs, makeup, accessories and small decorations ship with USPS or UPS at these rates:
| Shipping method | Delivery time after processing | Cost |
|---|---|---|
| Economy | 3 to 7 business days | $5.95, or free on orders of $59 or more |
| Expedited | 2 to 5 business days | $12.95 |
Oversized items
Large and heavy items, such as animated props, animatronics, inflatable decorations and other large decor, ship by ground in their own boxes. These items do not qualify for free shipping.
| Order subtotal | Oversized ground shipping |
|---|---|
| Under $150 | $19.95 |
| $150 to $399.99 | $34.95 |
| $400 or more | $49.95 |
If your order has both standard and oversized items, checkout shows one combined shipping price. All prices are in U.S. dollars.
Delivery estimates
Delivery times are estimates from our carriers and start after the 1 to 3 business day processing time. On rare occasions, a package can arrive after the estimate.
Tracking your order
When your order ships, we send a shipping confirmation email with a tracking link. You can also log in to your account to see your orders. For more help, see Track Your Order.
Proof of delivery
A tracking status of "delivered" from the carrier is proof of delivery for all orders. Spooky Costumes is not responsible for lost or stolen package claims once proof of delivery is confirmed. You can buy optional shipping insurance at checkout to cover lost or stolen items.
Shipping address
Enter a complete and accurate shipping address when you order. The most common reason a package can't be delivered is a missing apartment or unit number. If a package is returned to us as undeliverable, the re-ship fee is the cost of a new shipping label. We charge this fee before we send the package again.
Returns
Returns are covered in our Refund Policy. To start a return, visit our Order Return Center.
Contact us
- Email: support@spookycostumes.com
- Phone: (800) 618-6053
- Address: 6350 McDonough Drive NW, Suite F, Norcross, GA 30093, USA